Posts Tagged :

great service

Managing your work-life balance when you’re a small business owner

We have an ever-growing consumer culture these days which expects 24/7 service from businesses meaning that small business owners and their employees are expected to work longer days in order to keep up with demand. It would be easy to say here that people should just learn to say ‘no’, but considering the economy, it…

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Turning Negatives Into Positives

So, N-Power has been fined £2million for not handling its complaints properly. The energy regulator Ofgem said Npower had not recorded complaints properly or given dissatisfied complainers details of the Energy Ombudsman’s redress service. But, with news of the company’s fine all over today’s news, the damage to N-Power’s reputation now goes way beyond the…

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