08Direct
To be the best account manager you must be able to balance great customer service with ensuring you meet your business goals. With the help of the 08Direct team we have put together our top 5 traits all account managers should have. 1. Know the company and be a product expert A good account manager…
read moreNow that everyone’s firmly back up and running after the Christmas break, it’s likely that you’re looking ahead to the New Year and feeling ambitious about what lies ahead. If you spent last year building your business or if you’re still in the process of doing so, it may be that you want to push…
read moreSmall business owners are being reminded of the importance of friendly customer service to ensure customer loyalty and business growth, as a new report has found that many SMEs are overlooking this. The report, published by Barclays, found that a smile and a friendly hello is the most common reason why consumers feel loyal to…
read moreOk, so a customer has found your business, has probably checked out your website and is now calling you to find out more about what you can offer them. This phone call is vital, it could be the difference between whether they give you their business or they don’t, so it’s in your interest to…
read moreHow important is your customer service to the success of your business? The answer? It’s vital. ‘Customer service is so important to overall business success. We deal with a lot of businesses and we know just how important it is to build good relationships with our customers. We have people approaching us all the time…
read moreSmall businesses have been choosing to use non-geographic numbers for years as it gives them a nationwide presence. But how, and why, does using a non-geographic number help you gain the trust of your customers? So you’re a start-up business based in a small town and you believe your location is hindering your business’…
read moreSo, N-Power has been fined £2million for not handling its complaints properly. The energy regulator Ofgem said Npower had not recorded complaints properly or given dissatisfied complainers details of the Energy Ombudsman’s redress service. But, with news of the company’s fine all over today’s news, the damage to N-Power’s reputation now goes way beyond the…
read moreHaving a strong product range, snazzy website and telephone infrastructure is a great way to increase response rates…..but what makes the sale and keeps customers coming back…..? What makes a good call centre UK? So, you have developed your business, employed new staff members and have your free non geographical number set up. Customer service…
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