business calls Archives

0800 Number Changes – 3 Things We’ve Learnt One Year On

July 13, 2016

In July 2015 Ofcom introduced a series of changes to the way calls to many 08 numbers were charged. This included clearer call costs to 084 and 087 numbers but by far the biggest change for the inbound telecoms industry was the fact that 0800 numbers became free to call from all phones. Tweet This:…

Top 10 ways to avoid potential customers hanging up on you

By: admin

September 5, 2012

Often a telephone call will be the first contact a potential customer will have with your company, therefore it is vital to get it right. That first conversation can go a long way to winning new business. Here an 08Direct we have created a top 10 points to avoid customers hanging up, which will potentially…