08Direct
What Is A Surcharge? A Surcharge is an additional fee to the costs of a good or service which extends outside of the initially quoted price. As surcharges extend beyond the quoted price, they are classified as hidden fees. The rate is often found in the small print of contracts and outside of the quoted…
read moreOn Friday, Google announced a new development which is of massive importance to anyone that uses Adwords to promote their business and includes a phone number in their advert. In the coming weeks, Google is introducing ‘click to call’ functionality, so that phone numbers displayed in AdWords ad text will be automatically converted into a…
read moreSo, N-Power has been fined £2million for not handling its complaints properly. The energy regulator Ofgem said Npower had not recorded complaints properly or given dissatisfied complainers details of the Energy Ombudsman’s redress service. But, with news of the company’s fine all over today’s news, the damage to N-Power’s reputation now goes way beyond the…
read moreSo, you have ‘given an hour’ and helped someone to get online for the very first time. They have subsequently spent every waking hour surfing the net and finding all sorts of useful information that they never knew existed, yet alone was accessible at the click of a mouse. They have found old and new friends…
read moreAs you’re reading this you’re clearly already online and pretty-well versed in using the internet. After all, as much as we love our blog, if you are looking for something to read and don’t know much about t’internet, you’re more likely to buy yourself a novel from best seller charts, than seek out our daily…
read moreHave you ever wondered how all of your telecoms technology works and who makes it all happen? One of 08Direct’s technical experts, David Shields, explains all here – and don’t worry, it is all in English so you don’t need a degree in engineering to understand it. So, you use our telephone numbers. Thank you,…
read moreDavid and Goliath. The FA Cup third round. There are plenty of examples of small triumphing over big, but in business, it is generally accepted that larger is better. Bigger budgets, more resources, greater power and higher profile brands are all the things that most small business owners have traditionally coveted. But this situation may…
read moreThere can be few people who didn’t hear about BlackBerry’s massive service problems last week. A faulty switch at a datacentre left customers unable to use the messaging and web browsing services on their handsets. Initially, BlackBerry tried to play it down, giving little information to the press and customers except short statements saying that…
read moreHowever advanced technology gets, a phone call is often the most effective way to communicate. This is perfectly illustrated by the couple from London who became trapped in a remote ravine in the Amazon jungle. The pair, aged in their 60s, became trapped after their motor home left the road 200 miles from the nearest…
read moreWhat is IVR Telephony? IVR telephony relates to Interactive Voice Response solutions. This is a telephone system where by a telephone interacts with an associated database through a touch-tone keypad or voice response. This allows the extraction or input of information into the system. IVR telephony is used often in everyday life, common uses are…
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