Big businesses look to SMEs for marketing inspiration

David and Goliath. The FA Cup third round. There are plenty of examples of small triumphing over big, but in business, it is generally accepted that larger is better. Bigger budgets, more resources, greater power and higher profile brands are all the things that most small business owners have traditionally coveted. But this situation may…

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Crisis management – a lesson from BlackBerry

There can be few people who didn’t hear about BlackBerry’s massive service problems last week. A faulty switch at a datacentre left customers unable to use the messaging and web browsing services on their handsets. Initially, BlackBerry tried to play it down, giving little information to the press and customers except short statements saying that…

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A tribute to Dennis Ritchie

Steve Jobs’ passing was rightly lamented in the world’s media, but I wonder how many people will note the passing of Dennis Ritchie? Far fewer, I’ll bet, but arguably he was many, many times more important to IT innovation than the Apple founder. Ritchie’s software creations and their direct descendants run pretty much everything we use…

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If it ain’t broke….Pylons, 08 Numbers and the quest for constant innovation

With the loss of one of the world’s greatest inventors (Apple’s Founder, Steve Jobs) innovation has been a topic of much debate recently. Lots of people have been pontificating about the increased pace of change and need for continual development so that things work better, faster, harder. Sometimes, though, innovation takes time. Take electricity pylons.…

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What does the Carlos Tevez saga have to teach businesses?

The saga involving Carlos Tevez, the controversial Argentine footballer, drags on with today’s news that he’ll get a disciplinary hearing at Manchester City. You don’t have to be a football fan to have heard about Tevez. He is one of Man City’s biggest stars and earns a ridiculous amount of money each week, but the…

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BlackBerry’s ongoing service disruption puts RIM under pressure

BlackBerry users now find themselves facing a 3rd consecutive day of service disruption. As a result, RIM, BlackBerry’s maker, whose recent financial results have disappointed investors (we blogged about it here ) is now under further pressure as it faces the prospect of losing subscribers who are disgruntled due to service quality. In addition, BlackBerry’s competitors…

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The Office Phone isn’t dead – it is more powerful than ever!

As a business owner, I bet you get several calls a week from companies promising to upgrade your office technology with revolutionary new systems that will transform the way you work. But when you take the plunge and install this technology, you find that these claims were overhyped, or certainly premature, as the technology fails…

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Steve Jobs – 1955 2011

It was with great sadness that I heard the news this morning reporting Steve Jobs’ passing. Regardless of whether you are an Apple devotee or not, it is undeniable that Steve Jobs’ vision, creativity and innovation has had a dramatic impact on our personal and business lives. His inventions were always way ahead of the…

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Has the iPhone 4S launch bruised Apple?

So, there’s a new iPhone, but it’s not the one the world was expecting. In fact the iPhone 4S is really just a slightly enhanced version of the existing model. It has the same look and feel as the existing iPhone 4, which was launched 15 months ago, but boasts an improved camera, longer battery…

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UK managers fear we are going back to recession

I have to confess that I didn’t really want to write this blog, because I fear that I am now contributing to the self-fulfilling prophecy that says we are talking ourselves back into recession again… We, as business owners and managers, need confidence. Confidence from our customers. Confidence from the banks. Confidence from our suppliers.…

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