Welcome Message & Simple IVR
Improve Customer Service with a 08 Direct Welcome Message and Simple IVR
Give a great first impression of your business by greeting your customers with a professional welcome message and handling their call quickly through call forwarding or voicemail if you're not available and don't want the phone to keep ringing.;
What is a Welcome Message?
A welcome message greets customers when they first ring your company, confirming the destination of the call and holding the customer until a line becomes free.
Customers receive a professional greeting
All customers are greeted with a courteous message.
Improves call response rates.
You will never miss a call again; customers are met with a welcome message and can be kept in a queue if lines are busy.
No need for a receptionist.
There is no need to employ an additional member of staff as all calls can be answered by the automated service.
Makes a small business appear larger and more professional.
Large corporate businesses use welcome messages; make your business seem larger and more established.
Can be used to market products and services.
Whilst your customers hold the line, why not use the opportunity to inform them of any new products, services or promotions.
Reduces time and costs.
With no need for a designated receptionist costs are reduced. Call management becomes more efficient.