Auto Attendant and Full IVR
An auto attendant and IVR removes the need for a receptionist. Cut costs and deliver excellent customer service.
To run a successful business it often feels like there are not enough hours in the day. An auto attendant takes the strain, saving money, increasing response rates and delivering excellent customer service.
What is Auto Attendant?
A service provided within a hosted telephony solution. Also known as IVR, it is a system which automatically manages and directs all your business's incoming calls. An Auto Attendant service enables you to divert multiple enquiries to different departments within your organisation, without the need of a receptionist.
How it works.
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A caller dials your non geographical number and is answered by the auto attendant/IVR.
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A welcome message could be played, then a choice of options.
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Press 1 for sales
Press 2 for accounts
Press 3 for marketing
Benefits
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Big company image
Auto attendant implies a big company, with several divisions and numerous customers. -
No need for a receptionist
Calls can be directed to different departments without the need of a receptionist. -
Markets products and services to customers on hold
Provide customers with news on products and services whilst on hold.
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Free auto attendant scripts with all non geographic numbers
This service is free with all our non geographical numbers. -
Improves customer relations
Customers feel their call is important, statistics showing that consumers believe their hold time to be less if greeted with a message or music. -
Reduces missed calls and increases sales
Every customer call is a potential increase to revenue; let your customers know you are willing to listen.